Privacy Policy

Effective Date: February 23, 2026

1. Introduction

At ShopZaara.pk, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your data.

By using our website at www.shopzaara.com or placing an order, you agree to the collection and use of information as described in this policy. If you have any concerns, please contact us before using our services.

2. Information We Collect

2.1 Information You Provide Directly

When you place an order or interact with us, we collect:

• Your full name

• Delivery address (city, area, street address)

• Phone number (for delivery and order confirmation)

• Any additional information you provide via WhatsApp, social media, or our contact form

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Your device type and browser information

• IP address and general geographic location

• Pages visited and time spent on the website

• Referring website or social media platform

This information is collected through standard web analytics tools (such as those provided by Shopify) and helps us improve our website and services.

2.3 Social Media Interactions

If you interact with us on Facebook, Instagram, or TikTok, we may receive certain information from those platforms as permitted by your account settings on those platforms. We do not control the data practices of third-party social media platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and deliver your orders

• To confirm orders and communicate delivery updates via phone or WhatsApp

• To improve our website, product listings, and customer experience

• To send promotional offers or updates — but only if you have opted in or interacted with us directly

• To prevent fraud and identify suspicious order patterns

• To comply with legal obligations if required by Pakistani law

We do not use your personal data for automated profiling or any decision-making processes that could legally affect you.

4. Sharing of Your Information

ShopZaara.pk does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Courier Partners: Your name, phone number, and delivery address are shared with our third-party courier partners (such as TCS, Leopards, or other logistics providers) solely for the purpose of delivering your order.

• Shopify Platform: Our website is hosted on Shopify. Your order data is processed and stored on Shopify's secure servers. Shopify maintains its own privacy policy which governs their data handling.

• Legal Compliance: We may disclose your information if required to do so by law, court order, or government authority in Pakistan.

We require all third parties who handle your data to maintain appropriate confidentiality and security measures.

5. Data Storage & Security

Your personal information is stored securely on Shopify's platform, which uses industry-standard encryption and security measures. We retain your order and personal data for a period of up to 2 years for record-keeping and customer support purposes, after which it is deleted or anonymized.

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of data transmitted to or from our website.

6. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us remember your preferences and understand how visitors use our website.

Types of cookies we use:

• Essential Cookies: Required for the website to function (e.g., your shopping cart).

• Analytics Cookies: Help us understand website traffic and usage patterns.

• Marketing Cookies: May be used by social media platforms (Facebook, TikTok) when you visit our site after clicking on an ad.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of our website.

7. Your Rights

As a user of ShopZaara.pk, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can ask us to correct any inaccurate information.

• Deletion: You can request that we delete your personal data, subject to any legal obligations we may have to retain it.

• Opt-Out of Marketing: If you no longer wish to receive promotional messages from us, simply reply 'STOP' to any WhatsApp message or contact us directly.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within 14 working days.

8. Children's Privacy

ShopZaara.pk does not knowingly collect personal information from children under the age of 13. Our services are intended for adults or minors acting under parental supervision. If you believe we have inadvertently collected information from a child, please contact us and we will delete it immediately.

9. Third-Party Links

Our website or social media pages may contain links to third-party websites. ShopZaara.pk is not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party site you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Website: www.shopzaara.com

• Facebook: facebook.com/profile.php?id=61576643613099

• Instagram: @shopzaara.pk

• TikTok: @shopzaara.pk

Our team is available Monday to Saturday, 10am – 7pm PKT.